Resources

What is a ‘culture of safety’ in the context of care quality? How does it help? Why is it important? While ‘safety culture’ trips off the tongue,  ‘culture’ is often nebulous in practice; and it can be unclear how to improve it or how the shift occurs.

The Institute of Medicine (IOM) reports ‘To Err Is Human’ and ‘Crossing the Quality Chasm’ prompted healthcare leaders to address the patient safety crisis by advancing the systems, teamwork and improvement science needed to deliver safer care to patients. 

This list of questions, developed by Jim Reinertsen, MD, is designed to help think through the key decisions involved with forming a Board Quality Committee and formalizing the processes by which the committee will do its work.

Satisfied and engaged employees are more committed and connected to their roles, their teams and your business. Keeping these productive and engaged staff is especially important in a competitive and challenging recruiting environment.

This guide has a practical emphasis and focuses on how measurement tools can assist Boards to set the right tone of assurance in patient safety. It also offers governance questions to assist Board debate and dialogue.

This paper presents evidence of a comprehensive range of processes related to governing healthcare quality undertaken at the corporate governance level.

Five evidence-based actions that boards can take to pursue high-quality care.

Making quality improvement a core tenet of how healthcare organisations are run is essential to ensuring safe, high quality, and responsive services for consumers.

The Aged Care Quality and Safety Commission’s recent sector performance reports show that ‘effective governance systems’ is one of the most frequently ‘not met’ standards noted in their site and review audits of aged care providers.

Making the case for quality improvement: lessons for boards and leaders