Access a range of articles and resources written by clinical governance experts and search our carefully curated list of safety and quality journal articles and reports.
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Across human services, organisations struggle with the right response to quality data. Too often we spend time and resources ‘fixing’ the right thing – or addressing the right thing but not fixing it.
Conversations about where we’re at and how we move forward.
Do you need some ideas for the next time you're facilitating a workshop or team event?
Quality improvement is integral to providing safe care for consumers.
These resources provide help with planning ahead for your next audit, understanding where you are now, and conducting improvement initiatives that make a real, lasting difference in your organisation.
Understanding auditing so you can be prepared for your next audit.
Simple data collection planning is a process to ensure that the data you collect for performance improvement are useful and reliable, without being unnecessarily costly and time-consuming to obtain.
Healthcare is enhanced through understanding health outcomes from a patient's perspective. Insights into patient experiences can complement information from clinical measures. The use of patient-reported outcome measures (PROMs) provides a structured way of helping patients to report information about health outcomes.
Patient-reported measures (PRMs) capture information via surveys, which ask patients about their healthcare experiences and the outcomes of their care.
Health-related quality of life (HRQOL) is an individual’s or a group’s perceived physical and mental health over time.
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