Resources

Many hospitals continue to use incident reporting systems (IRSs) as their primary patient safety data source. The information IRSs collect on the frequency of harm to patients [adverse events (AEs)] is generally of poor quality, and some incident types (e.g. diagnostic errors) are under-reported. Other methods of collecting patient safety information using medical record review, such as the Global Trigger Tool (GTT), have been developed. The aim of this study was to undertake a systematic review to empirically quantify the gap between the percentage of AEs detected using the GTT to those that are also detected via IRSs.

Clinical Excellence Queensland have developed these audit tools to support health services in achieving and surpassing the National Safety and Quality Health Service (NSQHS) standards.

Objective evidence is the proof that the organization did or did not meet its requirements. One of the primary objectives of an audit is to collect objective evidence.

The Aged Care Quality and Safety Commission has collected a selection of self-assessment tools.

Human Services Standards self-assessment tool for National Disability Insurance Scheme (NDIS) providers and file audit tool.

Evidence and experience show that using evidence-based guidance and improving practice is easier and more likely to happen when the environment for change is right.

The Royal Commission into Aged Care Quality and Safety called for reforms in the aged care sector to improve standards of care for older people. In response, the  Australian Government has started the reform process.

What do these changes mean for you and your aged care services right now?

Can Quality Ratings help you shoot for the quality stars? From December, Australian aged care homes will receive quality care Star Ratings.

Education on its own doesn’t make a lot of difference to behaviour – so why do we persist with making it our central change management tactic?

What all human services can learn about improving care quality from the Aged Care Royal Commission