Resources

In Australian health services, roles that support consumer safety are a mix of trained specialists, people who evolve on the job and those who struggle through the basics with little opportunity for development. In the UK,  the NHS has created a new role of ‘patient safety specialist’, introduced to bring a more structured, professional approach to patient safety. This evaluation article seeks to understand the professionalisation of patient safety, with implications for the further development of patient safety specialists in the UK and other countries. 

As finding and keeping the right staff continues to challenge human services’ ability to provide quality care, this case study explores a critical component of staff satisfaction and performance. Are the Right People in the Right Seats? delves into the process of aligning employee skills and roles for organisational success.  

Clinical tools for use in practice—such as medicine reconciliation charts, diagnosis support tools and track-and-trigger charts—are popular in health and human services. However, they are given relatively little attention to how to optimise their design.

Do you need some ideas for the next time you're facilitating a workshop or team event?

With the Australian federal election looming on 21 May 2022, we are prompted to consider: what does a good leader look like?

Negative behaviours between healthcare workers are unfortunately common, and past research has demonstrated high levels of psychological distress amongst Australian doctors - putting their psychological safety at stake. Sadly, bad behaviours tend to cascade down the medical hierarchy, even impacting students.