A further step towards true partnership: consumer engagement in the diagnostic process
Historically, consumers have been passive recipients of healthcare services, receiving diagnoses and treatments without active involvement. Recently, that has changed, with co-design and person-centred care part of the treatment process. However, diagnosis has rarely been a domain for partnership (other than in history taking). The article identifies several challenges to consumer involvement, including communication barriers, lack of fit for purpose information, and mistrust or fear or health professionals.