Resources

Historically, consumers have been passive recipients of healthcare services, receiving diagnoses and treatments without active involvement. Recently, that has changed, with co-design and person-centred care part of the treatment process. However, diagnosis has rarely been a domain for partnership (other than in history taking). The article identifies several challenges to consumer involvement, including communication barriers, lack of fit for purpose information, and mistrust or fear or health professionals.

All human service sectors rely heavily on a common success factor: people. Care providers and consumers form a symbiotic relationship. They are two sides of the same coin. This paper explores how this relationship can be designed to create a systematic ‘upward spiral’ of improved staff satisfaction and care quality.

The Australasian Institute of Clinical Governance (AICG) is pleased to announce the launch of a newly adapted version of its Certificate in Clinical Governance, tailored specifically to address the unique healthcare needs of Pacific Island Countries and Territories (PICTs). 
 

In this webinar, Tarati and Jenny presented He Ara Whiria (the woven path), a partnership model of co-governance that is in place at Te Toka Tumai (previously Auckland District Health Board). They discussed some of the challenges and opportunities that arise when weaving an indigenous worldview into the governance of a large public health service.

In this Lightbulb Moment webinar, Dr Cathy Balding and her guest, Alex Cockram, discuss Alex's "ah-ha!" moment about the one word that transformed consumer focus.

The NDIS Independent Advisory Council’s (the Council) paper ‘choice and control to safely live a good life of belonging and citizenship’ recognises the system-wide focus on improving supports for people with disability who are at risk of harm. In response to this paper, the NDIA committed to developing a NDIA Participant Safeguarding Policy (Policy) to guide and enhance the way the NDIA works with NDIS participants and people with disability.

Just because people may be older and potentially frailer doesn't mean that decision-making should be taken away from them. Use this facilitator guide to support discussion about dignity of risk in aged care.

Dignity of risk is another way of saying you have the right to live the life you choose, even if your choices involve some risk.

There are many benefits of enhancing consumer and staff satisfaction in human services, but something we don’t often discuss is the potential financial advantage. Creating a great experience for both consumers and staff can be viewed as a professional and ethical imperative; and also as a strategic business investment.

This Perspectives Brief from the Australian Healthcare and Hospitals Association’s Deeble Institute examines approaches to observations of the Royal Commission into Aged Care Quality and Safety. The authors of this Perspectives Brief note that the Royal Commission ‘identified the need to improve the delivery of health care to meet the needs of older persons and their carers’ and that the ‘greater involvement of older persons and their carers in research to develop solutions was recommended.’