Access a range of articles and resources written by clinical governance experts and search our carefully curated list of safety and quality journal articles and reports.
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All human service sectors rely heavily on a common success factor: people. Care providers and consumers form a symbiotic relationship. They are two sides of the same coin. This webinar explores how this relationship can be designed to create a positive and upward spiral of improved staff satisfaction and care quality.
In this webinar, Dr Cathy Balding and her guest, Professor Peter Hibbert, discussed Peter's "ah-ha!" moment about making the case for quality.
Service and Clinical Governance is everyone's business. This framework guides all stakeholders in understanding their roles and responsibilities.
In this Lightbulb Moment webinar, Dr Cathy Balding and her guest, Tanya Farrell, Director, Maternity Services and Deputy Executive Director, Nursing and Midwifery - Western Health, discussed Tanya's "ah-ha!" moment about the quality flow: from the bedside to the boardroom and beyond.
What skills and experience do clinical governance or similar teams and units need to support your organisation's safety and quality agenda? In this webinar, Dr Sarah Fischer, Acting Executive Director of Safety at Safer Care Victoria, discussed the various roles and relationships to ensure fit-for-purpose teams.
In this Lightbulb Moment webinar, Dr Cathy Balding and her guest, Louise McKinlay (CEO, Safer Care Victoria), as they discuss Louise's "ah-ha!" moment about joining the quality dots.
Engagement surveys show a never-before-seen level of fatigue and burn-out. The last results of the National Health Service (NHS) national staff survey showed 46.8% of staff have felt unwell as a result of work-related stress in the previous 12 months. Attrition and turnover are at near all-time highs.
How many aged care residents receive care based on the best available evidence? We all want this for the people we serve – but what’s really happening?
This ‘CareTrack’ paper reports on the first Australian study of adherence to evidence-based care for people in long-term care using a standardised method. The study examined the care received by 294 residents across 27,585 care encounters in 25 long-term care (aged care) facilities.
A core objective of change leadership is to set others up to succeed in your absence. But as we all know, that is a lot harder than it sounds. Research has shown that storytelling has a remarkable ability to connect people and inspire them to take action. “Our species thinks in metaphors and learns through stories,” the anthropologist Mary Catherine Bateson has written. “The harder the situation, the more essential it is.”
Ensuring organisations learn from patient safety incidents is a key aim for human service organisations. The role that human factors and systems thinking can have in enabling organisations to learn from incidents is well acknowledged. A systems approach can help organisations focus less on individual fallibility and more on setting up resilient and safe systems.
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