Resources

In healthcare, keeping the people who are receiving care safe is not the responsibility of just one person, team, or department. It’s also not just the responsibility of those delivering the care—it falls on all of us. Whether you’re in leadership, at the point-of-care, or supporting the care process behind the scenes, you have a role to play in ensuring that the people being cared for in your organisation are safe.

In today’s rapidly evolving healthcare landscape, technology is both an enabler and a challenge, reshaping how we deliver, manage, and access healthcare services. Liz will discuss the critical role of clinical governance and safety in digital health. As we explore frameworks that underpin sound governance, including some takeaways from the Health Innovation Community (HIC) conference, we’ll consider what it means to 'think differently' about health technology - why the integration of clinical governance isn't just about compliance but about achieving better, safer patient outcomes. 

Root Cause Analysis (RCA) is a valuable tool in healthcare for identifying systemic factors that contribute to errors. However, its traditional deterministic approach often focuses on finding a single root cause, typically human error, which can limit its effectiveness in preventing future adverse events. This narrow focus is compounded by hindsight bias, where the outcome influences how past decisions and actions are judged. As a result, conventional RCA can inadvertently damage organisational culture by attributing blame instead of addressing system-level issues.

Clinical deterioration is a key risk for any organisation providing clinical care. This qualitative study investigates how three organisational influences - leadership, culture and hierarchies -  impact healthcare professionals' readiness to raise concerns about patient deterioration. 

Evidence supporting the association between high organisational performance and the presence of clinicians in senior leadership and management roles is steadily growing. Clinical involvement in organisational leadership has been positively linked to operational efficiency and care quality improvements. This in-depth research report from The Health Foundation looks at what the NHS can gain from strengthening clinical leadership and management, the challenges involved in doing so and how they might be overcome. 

This storytelling guide is a guide for consumers and their support network who want to share their stories in such a way that they transform the human experience in healthcare. While storytelling is a powerful way to convey experiences in all areas of life, in health and human services it is vital for those advocating for change. 

The Commission has released two new resources summarising the evidence on the effectiveness of interventions that aim to improve medication management at transitions of care.

In this webinar, Dr. Cathy Balding and her guest, Professor Alan Lilly, discuss Professor Alan's moment of realisation on the difference he could make leading improvement in clinical care.

All human service sectors rely heavily on a common success factor: people. Care providers and consumers form a symbiotic relationship. They are two sides of the same coin. This webinar explores how this relationship can be designed to create a positive and upward spiral of improved staff satisfaction and care quality. 

This is part of a series of resources about clinical governance in aged care that aim to help aged care providers meet their responsibilities for ensuring the quality and safety of clinical care. This fact sheet is for people responsible for developing a clinical governance framework for an aged care service.