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We know that AI poses risks and also has potential for significant benefits.  In January 2024, the Institute for Healthcare Improvement Lucian Leape Institute convened an expert panel to review the literature and explore these benefits and risks as they relate to consumer safety, focusing what they considered to be key uses for genAI in health care: documentation support, clinical decision support, and consumer-facing chatbots. 

“Panel members were enthusiastic about the potential for genAI tools to reduce clinician burnout and cognitive load, facilitate the provision of evidence-based practices, improve diagnostic accuracy, and potentially reduce cost. Well-designed AI also has the potential to identify care gaps and error-prone situations; doing so in real time may offer opportunities for timely intervention that can prevent some mistakes.”