Better practice complaint handling guide
The critical importance of complaint handling is as strong as ever. Being able to raise a grievance or complaint is a fundamental human right. Engaging effectively and respectfully with complaints is about engaging effectively and respectfully with the community and being willing to improve the quality of care.
This Better Practice Guide is a resource to help your organisation ensure it has an effective and customer-focused complaint-handling system.
It will tell you:
- What your agency stands to gain from a good complaint-handling system
- What a good system looks like
- Practical steps for handling complaints well.
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