Resources

Historically, consumers have been passive recipients of healthcare services, receiving diagnoses and treatments without active involvement. Recently, that has changed, with co-design and person-centred care part of the treatment process. However, diagnosis has rarely been a domain for partnership (other than in history taking). Adopting a co-design approach to diagnoses doesn’t only relate to acute care; aged, mental health and other community services will increasing be expected to involve consumers and their carers from the beginning of their service pathway, which for many will be the step before the care planning stage where most consumers are engaged.