Lightbulb Moments: My a-ha! on making a shift for greater quality system impact
Kelly comes from an operations background and has been working in disability, aged and community service quality for several years. In 2024, Kelly decided she wanted to dive deeper into quality improvement so she could help her clients make a real difference in care quality. She took the plunge and started her Post Grad Safety and Quality Improvement Certificate at Oxford University. What she learned there completely changed the way she thinks and works with organisations to improve care. We can’t all attend Oxford – but we can benefit from Kelly’s new knowledge, how she’s applied it - and this one lightbulb moment in particular.
kelly smitham
Director, Ignis Consulting
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