Creating an Upward Spiral of Staff and Consumer Satisfaction - Together!
All human service sectors rely heavily on a common success factor: people. Care providers and consumers form a symbiotic relationship. They are two sides of the same coin. This webinar explores how this relationship can be designed to create a positive and upward spiral of improved staff satisfaction and care quality.
dr cathy balding MHA, PhD, FCHSM, GAICD
Director, Qualityworks PL
Adjunct Professor, James Cook Universities
Cathy works with human service boards and executives to implement ‘strategic clinical governance systems with purpose’ that focus on achieving a consistently high quality point of care experience, and is the author of three books on the topic. Cathy has conducted and published research into effective quality systems, and developed quality and clinical governance frameworks and associated training for the SA and Victorian Departments of Health in acute, aged and community services.
She is a current RSL LifeCare NSW Board member, chairing the Board Quality Committee, and sits on the Australian Safety and Quality Commission Clinical Governance Advisory Committee.
Cathy works closely with the AICG as a clinical governance consultant and Board facilitator, and cohosts the ‘No Harm Done’ podcast.
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